4 min 4 Best Practices for Hiring Sales Representatives Author Krista Heumann Here are four steps you can take to improve your recruiting practices, lower turnover, and make...
7 min How to Build a Team With a Strong Customer Focus Author Shannon Kluczny These tips and insights will help you build customer focus organization-wide, and help with developing a...
6 min A Complete Guide to Customer Service in Healthcare Author Angie Spencer Learn how to improve customer service practices in your organization to see happier patients, employees, and...
7 min The Best Customer Loyalty and Retention Strategy for the New Decade Author Krista Heumann There are several ways to work on keeping your client base engaged and seeing value in...
3 min Avoid Loss and Increase Customer Satisfaction Through Check Fraud Training Author Derek Smith Fake checks cost consumers and banks millions - your tellers are your first line of defense,...
8 min Understanding Key Performance Indicators for Employee Training Programs Author Krista Heumann We'll help you understand KPI development for employee training programs (with some KPI examples to get...
5 min 5 Tips to Prevent Problems with Your New Product Launch Author Krista Heumann Managing communication and expectations throughout the process can be tricky, but when done right, you'll have...
2 min One Simple Question To Help You Improve Your Workplace Today Author Derek Smith A simple question can help you discover ways to improve your company culture, reduce costs, and...
8 min Getting in the Sales Growth Groove Author Krista Heumann Whether sales in your organization is creeping along too slowly to keep up with the company's...
5 min How to Improve Sales with Cross-Selling and Upselling Author Krista Heumann If your company offers multiple products and/or services, then an important part of meeting those sales...
3 min Increase Customer Satisfaction with a Team That Goes the Extra Mile Author Krista Heumann Customer satisfaction is key to running a thriving business - customers need to know that they're...
3 min The Customer Comes Second Author Guest Contributor Delight the customer, astound the customer, serve the customer, the customer comes first -- we've all...
