CHESTERFIELD, Mo. – April 29, 2016
BizLibrary, a leader in employee training and development solutions, won the Subscriber Experience Award at Subscribed 2016, Zuora’s annual client conference held on April 12-13, 2016.
The Customer Innovation awards announced at Subscribed 2016 recognize five companies that have fully embraced the Subscription Economy and have creatively leveraged the subscription model to grow and enhance their businesses in ways never before possible.
The Subscriber Experience Award recognizes an organization that is leveraging Zuora Insights to better understand their subscribers’ habits and engage with them in a deeper way to achieve measurable results.
BizLibrary partnered with Zuora in 2014 to elevate and advance levels of Customer Success through data. Zuora Insights provides the BizLibrary Client Success Team with real time dashboards, reports and analytics on all client activity. Having access to this information and data has saved the client facing team hours a day and overall increased productivity. The partnership has attributed to client retention increases of over 14% and a steady increase of NPS scores by over 58%.
“Working with the experts at Zuora has been a phenomenal experience,” said Shannon Kluczny, Vice President of Client Success at BizLibrary. “They are true partners in the success of BizLibrary and the success of our clients. We’re honored to be recognized for our efforts and result.”
About Zuora
Zuora’s Relationship Business Management (RBM) solution helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, San Francisco, London, Paris, Munich, Beijing, Sydney, Tokyo, Amsterdam, Vienna, Copenhagen and Stockholm. Zuora clients come from a wide range of industries, including media, travel services, consumer packaged goods, cloud services, and telecommunications. Learn more at www.zuora.com.
About BizLibrary
BizLibrary is a leading provider of online employee training solutions. Our award-winning online training library contains more than 5,000 micro-video lessons, video courses, interactive videos, and elearning courses covering a wide variety of topic areas and includes additional support materials to further increase learning retention.
Our learning technology platform is powerful and easy to use. All of our online training solutions are mobile-ready, allowing learners unlimited access to training content on any device, anytime and anywhere for true just-in-time learning. Engage your employees and drive business results by improving the way your employees learn with BizLibrary. Learn more at www.bizlibrary.com.