How to Master Difficult Conversations at Work
Presented by: Stella Grizont
Above and beyond how much money you earn, how successful you are, and even your health, the biggest predictor of your happiness is the quality of your relationships. And while other people can make life worth living, boy, can they also make it difficult. Especially at work. Since we spend most of our waking hours in the office, it’s critical for our well-being to have healthy relationships. Otherwise, we come home complaining, grumpy, and replaying those confusing or even confrontational conversations over and over again. Not fun. We know from research that having just one good friend at work can increase our engagement by seven times! People really matter – not just for our happiness, but also for our productivity.
If you find yourself having frustrating conversations, or the same conversation over and over again without making progress, this is for you. Or if you’ve found yourself stuck in a passive-aggressive exchange, this webinar will get you unstuck. If you are in a situation you want to change, but you don’t know what to say or how to start, you’ll learn how in this session.
In this session you’ll learn how to:
- Speak up for yourself kindly, peacefully, and confidently even if you’re non-confrontational
- Stand in your power instead of acting out guilt, obligation, or fear
- Avoid taking things personally and see the bigger picture
- Script out exactly what you want to say so you can feel comfortable and clear
- Learn how to reach a resolution where you thought there was none
Brought to you by your presenters
Executive Coach and Speaker
BizLibrary is a credit provider for HR Certification Institute (HRCI) and for the Society for Human Resource Management (SHRM). Viewing this webcast in its entirety qualifies for a recertification credit hour (general credit) for SHRM and HRCI. For more information visit our accredited content page.
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