EXPERT INSIGHTS SERIES

In this lesson, learners will gain the tools they need to withstand obstacles and setbacks. Viewers will develop the ability to build the mindset that will take them on the path to success.

Scammers are always coming up with new ways to try and access information. In this video, expert Robert Siciliano discusses many of those types of scams and how to prevent these common types of scams from occurring.

When selling, attitude is important. Sales Expert Jim Cathcart shares insights into the importance of having a positive mindset toward customers and clients and teaches how to build and maintain trust with customers and build quality connections with them.

Six Sigma is a set of techniques and tools for process improvement and measurement. In his course, Expert Steven Brown dives into Six Sigma, Six Sigma project teams, and the importance of data collection when improving processes and measuring their success.

Being an effective and inspiring leader is key to having a successful team. In his course, Leadership Educator, TEDx Speaker, Author, and Executive Coach Brandon Smith helps leaders more effectively lead and communicate in today’s world. In this video, he teaches how to use inspiration to light a fire on any team by discussing the two types of inspiration, the essential elements to include when telling an inspiring story, and how to structure a personal journey when trying to use it to inspire others.

Voice is a vital leadership tool that shapes how employees perceive their leaders, drives communication, and determines the level of respect a leaders get. It’s even more critical that women find their voice. In her course, Speaker, Author, and Business Strategist Meridith Elliot Powell strives to reach women in the C-Suite and those who aspire to get there. In this video, she helps women find their authentic voice by sharing a step-by-step plan for how to build a powerful voice to command respect.

The message of a presentation is definitely important, however, it’s important to consider the relationship you develop with your audience. In her course, Executive Speech Coach, Keynote Speaker, and Sales Presentation and Online Learning Expert Patricia Fripp shares key ways to develop presentation skills and stand out from the crowd. She shares how building a connection with the audience is a powerful tool for delivering professional and impactful presentations. She also discusses how intellectually and emotionally connecting to your audience, while making you-focused statements, will further grab and solidify the audience’s attention.

Unfortunately, harassment is a reality for millions of workers, and addressing it can greatly affect business. In her courses, Catherine Mattice, a consultant, training, coach, and speaker, educates business leaders on how they can create a positive work environment that prevents harassment. In this video, she shares the legal obligations for managers and supervisors when they receive a complaint about harassment and/or bullying along with some best practices to follow throughout the process and interaction.

The customer is king! In his course, Simon T. Bailey, a keynote speaker, success coach, author, philanthropist (and more!) helps viewers embrace customer service as a mindset to create happy and loyal customers. In this video, he demonstrates how to see every customer as a VIP so that any moment can be personalized to each customer. He shares stories that will inspire viewers to think about what can be done to personalize the experience for clients.

Employees need to have a productive relationship with the boss they have even when the boss they have may not be the boss they want. In her course, Mary Abbajay, author of Managing Up: How to Move Up, Win at Work, and Succeed with Any Type of Boss, aims to steer viewers to do just that by describing different types of bosses. In this video, she describes how to maintain a strong relationship with a boss while working from afar by discussing the unique challenges of managing up in a remote environment and then explores useful strategies for overcoming those obstacles to work successfully with any boss at a distance.

How we define diversity is super important. To some it's race, gender, sexuality, politics, or religion. But diversity goes deeper than that. In his Inclusive Mindset course, Founder and CEO of Work.Meaningful Justin Jones-Fosu strives to help viewers authentically embrace diversity and inclusion. In this video, he digs into the humanity case for diversity by dismantling some preconceived notions about diversity and pushing viewers to think beyond race, gender, and sexuality.

Teams aren’t going to be able to work well together without building strong relationships and trust. In his course, Leadership and Remote/Hybrid Work Expert Kevin Eikenberry strives to help viewers reach their full potential as a remote employee. In this video, he first describes how to cultivate mutually trusting and respectful relationships while working in a dispersed workforce, then shares why it’s important to have meaningful relationships with your teammates, and closes out the video by delivering specific tactics to use to improve relationships with long-distance coworkers.

Communicating get complicated when teams go remote, because you can’t just swing by someone’s desk to ask them a question. In his course, remote work consultant and educator Mike Gutman helps both managers and employees work at their best while they’re working from home. In this video, shows methods of communication that best suit remote work, how to set communication preferences, and how to improve communication styles so work can be seamless on any team.

Transitioning from individual contributor to new manager can be a difficult switch for anyone. In her course, leadership and career consultant Jena Viviano aims to help viewers become a more effective leader, even if they’re new to management. In this video, she describes ways to become a better leader by sharing traits of good leaders, describing how to be to a power distributor, and empowering viewers to demand excellence.

Poor mental health and stress can negatively affect employees, especially if teams are predominantly virtual. In his course, founder of Birdies for Bipolar Mike Wellington sheds light on how to manage mental health in the workplace as an employee. He discusses how to be there for a coworker who’s working through mental health challenges and shares some specific tips for supporting someone who is having a mental health crisis at work.