Leverage Unexpected Incidents to Improve Workflow Learning for Employees
Presented by: Ray Jimenez, Ph.D
Wednesday, September 25, 2019
1:00 pm CT
Most learning programs and paths are prescriptions that cover “planned incidents.” These topics are standard, using familiar content for steps, procedures, policies, and compliance. These are the norms – lessons that are predictable, known, and accepted company practices. A good example of a planned incident is, “follow these five steps to get results.” Unfortunately, for every planned incident, there are ten or more unplanned incidents. These include catastrophes, accidents, errors, violations, near misses, product defects, explosions, emergencies, etc. These are unexpected, real-world issues that employees must respond to.
In Workflow Learning, employees must work and learn simultaneously and L&D and HR departments must encourage elective learning. Learners should have the flexibility to explore libraries of resources in order to find answers and solutions.
Employees deal with unexpected incidents in Workflow Learning, too. They must be able to anticipate, prevent, or resolve unplanned incidents at work, because these occurrences are part of the day-to-day realities of being a productive employee.
During this webinar, we will discuss:
- Explore L&D and HR solutions to help learners deal with unknown and unpredictable workflow issues
- Discover methods to identify, prevent, and/or solve unplanned incidents
- Review a workflow map that helps HR and L&D professionals connect their learning resources to impact work results
- Explore a method on how to encourage learners to do trial and error, and experimentation to solve problems
Brought to you by your presenters
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BizLibrary is a credit provider for HR Certification Institute (HRCI) and for the Society for Human Resource Management (SHRM). Viewing this webcast in its entirety qualifies for a recertification credit hour (general credit) for SHRM and HRCI. For more information visit our accredited content page.
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