Conflict resolution is important in every organization – with any mix of people, challenges, problem-solving attempts, and changing situations, some form of conflict is inevitable.
As a result, a team that is studied and confident in conflict resolution can quickly overcome interpersonal issues and work to deliver your company’s goals.
Conflicts will always de-escalate – the challenge is making sure they’re resolved in a positive way. Unresolved conflicts will escalate again and create underlying problems, making even the best teams dysfunctional.
This video from The BizLibrary Collection highlights viable strategies employees can use to recognize, de-escalate, and ultimately resolve conflicts so they can move on to bigger challenges.