Topics
Sales & Customer Service Training Topics
Questioning Techniques
This video course introduces seven types of questioning situations and illustrates how and when to employ them.
Types of Negotiations
This video course for sales teams is meant to ignite the negotiator in all of us and teach the tools to ensure success in every negotiation.
LEAD NOW!: Customer Focus
Customer Focus is about delivering your service or product in a way that fulfills the needs, wants, and values of your customer better than anyone else.
How to Handle Irate Customers
The purpose of this course is to identity processes by which to handle emotional customers while keeping control of your own emotions.
Using Pre-Call Campaigns
In this video, employees will learn how to create pre-call campaigns through multiple touches, and the importance of following up with prospects.
Customer Service Loyalty
This lesson will go into detail on each of the four P’s of customer service, explain why a business in retail needs to maintain focus on all of these areas, and advise you how to improve in each of these areas.
Tips for Better Negotiating
In this video, employees will understand the key concepts of negotiation, revisit a wider view of the goals and structures of negotiation, and gain new knowledge on the road to better negotiating.
Customer Contact Map
In this video, employees will learn how to create a customer contact map to list out the organization’s moments of truth. We’ll discuss how to look at moments of truth from the customers’ perspective to ensure the list is as accurate and complete as possible.
Negotiating for Success
In this short and fun video lesson, employees will learn specific negotiation strategies, and how to stay positive and assured, even when the outcome is not what you hoped for.
Prospecting by Phone: The 4-Minute Call
In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. While there are some proven basics for success, no single process works for everybody!
When Things Go Wrong
In this video, we’ll discuss tips to handle mistakes and situations gone wrong. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!
Closing the Sale
Traditional closing techniques don’t always work like they used to. This video talks about how to find a good medium between the “close early and often” and “only twisted minds twist arms” viewpoints.